Presentation of NRIC/Passport Number/Driving License to obtain Boarding Ticket
Passengers are required to present the NRIC/Passport Number/Driving License to the coach company ticket counter at least 30 minutes before departure to obtain the boarding ticket(s). Failing to do so, passengers may not be allowed to board the bus.
Reschedule of Ticket(s)
Different operator /service partner have different Reschedule Policy, and if applicable, will be processed as per the policy of the operator / service partner. Reschedule is only allowed once per trip and can only be done via member panel. If the reschedule request is rejected by the operator, the additional charges paid will be refunded.
Refund of Ticket(s)
Cancellation and refund request, if applicable, will be processed as per the policy of the operator / service partner. The cancellation fee and the period will differ for each operator. Please refer the Refund Policy.
Unless mentioned or stated, ticket purchases once confirmed are final and are not refundable or changeable. Please check the selected schedule information carefully before check-out. Duplicate transactions are also not refundable because duplicate transactions block other customers from purchasing tickets. There will be no refund for any unused or partly used services.
Schedule and Seat
The company reserves the right to reschedule the timetable without prior notice.
The company reserves the right to rearrange the seat without prior notice.
The company reserves the right to upgrade or downgrade the coach in the events of, including but not limited to, coach breakdown without prior notice.
Neither refund of tickets nor claims will be entertained by the company or agency involved as a result of re-arrangement.
Control and Loss of Goods
Each passenger is allowed to carry luggage not exceeding 15kg, the company will not be liable for any losses or damages to their luggage.
The company reserves the right to refuse any goods on board that is deemed to be illegal, dangerous or causes discomfort to other passengers. The company is not responsible for any loss of goods or property of the passengers and accident.
Immigration
Please make sure you have filled up the necessary embarkation cards before the custom clearance.
The company is not responsible for any delays at immigration checkpoints. It is the passenger’s responsibility to bring along valid travel document and to comply with customs requirements.
The coach would only wait for no more than 20 minutes at the custom should the passenger being held by custom for whatever reason.
Liability
The company is only liable up to the value of the ticket.
The company will not be held responsible for any contingent cost incurred by the customer arising from the coach delay.
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BusOnlineTicket.com website.BusOnlineTicket.com will also not be liable to any action carried out by our coach company partners, or any event happens at our partners’ side. For instances, BusOnlineTicket.com will not be responsible for any sudden change in coaches, schedules, departure date & time, arrival date & time; loss or accident incurred while taking the coach. However, user may feedback to us, and we will take necessary actions to prevent such things from happen again in the future.
